P&L & Business Ownership
Full P&L accountability across APAC, Europe, Middle East & US — revenue growth, margin expansion, forecasting, pricing strategy and portfolio profitability.
Kochi, Kerala · India
Binoj Mukundan
ERP PRACTICE HEAD · DIGITAL & AI TRANSFORMATION LEADER
24+ years architecting and scaling global Microsoft Dynamics 365 practices — bridging enterprise ERP with Generative AI, Copilot Studio and Autonomous Agents, with full P&L stewardship across the Middle East, Europe, APAC and the US.
2001 · SOFTWARE ENGINEER
TODAY · PRACTICE HEAD
24+
Years in Dynamics
110%
Practice capability scaled
120+
Cross-functional resources led
82%
On-time delivery across 12 programmes
Profile
From legacy ERP to AI-driven ecosystems
I lead Microsoft Business Applications practices for global enterprises — a specialist in the Dynamics 365 ecosystem with a track record of building practices from inception to maturity, scaling capability by over 110% and consistently delivering double-digit revenue growth (23%+).
A commercial leader as much as a technical one: I own pre-sales end-to-end — discovery, solution modelling, proposal defence and contract negotiation — turning complex technical solutions into value propositions aligned to C-suite objectives, and securing multi-million-dollar marquee contracts across Manufacturing, Retail, FMCG and Government sectors.
At the forefront of the AI revolution in enterprise applications, I integrate Copilot Studio, Autonomous Agents and Generative AI into ERP frameworks — moving organisations beyond transactional automation into intelligent, self-optimising business ecosystems powered by Machine Learning and the Power Platform.
Equally at home in delivery: multi-country Dynamics 365 rollouts, turnarounds of underperforming programmes (improving delivery timelines by up to 45%), and PMO governance that holds 82%+ on-time delivery. A veteran mentor who builds next-generation technical talent while leading teams of 120+ across geographies.
Core leadership competencies
What I bring to the table
COMMERCIAL
GROWTH
Go-to-Market & Pre-Sales
End-to-end sales cycle ownership — discovery to contract negotiation. Large RFP/RFI responses, competitive positioning and industry-specific GTM strategy.
BUILD
Practice Development & Scaling
ERP & AI practices built from inception to maturity — IP & accelerator strategy, competency frameworks, CoE setup and offshore-onsite hybrid delivery.
AI
Digital & AI Transformation
Enterprise AI roadmaps — Copilot Studio, Generative AI and Autonomous Agent deployment, AI-powered process re-engineering and legacy modernisation.
DELIVERY
Programme & Delivery Excellence
Multi-country ERP & CRM programme governance, project turnaround and recovery, PMO frameworks, risk management and C-suite escalation management.
PEOPLE
Talent & Stakeholder Leadership
Leadership of 120+ cross-functional resources, next-generation talent development, and Microsoft & global partner ecosystem management.
Occupational contour
The journey so far
OCT 2024 — PRESENT · BAHRAIN
Practice Head — Microsoft Dynamics 365 & AI Transformation
KANOO ELITE
Leading the Microsoft Dynamics practice across the Middle East, Asia Pacific and Europe with full P&L accountability — spanning strategic growth, enterprise sales leadership, AI-led innovation and delivery excellence, positioning Kanoo Elite as a premier Microsoft Solutions Partner in the region.
- 23% revenue growth across Middle East & APAC within the first year
- 12 complex Dynamics 365 programmes governed at 82% on-time delivery
- Practice capability scaled by 110% through strategic hiring and structured upskilling
- Pioneered Autonomous AI Agents and Copilot Studio in enterprise ERP — 12–18 months ahead of regional competition
- Launched the Middle East Payroll Framework for D365 F&O, generating incremental licensing revenue
JUL 2023 — OCT 2024 · APAC / EUROPE / US
Associate Director — Practice Lead, Microsoft Dynamics 365
HTC GLOBAL SERVICES
Owned the full P&L for APAC, Europe, MENA & US during a period of rapid enterprise demand for cloud ERP modernisation — leading commercial pursuits from the front and executing a rapid operational turnaround of the delivery function.
- 45% improvement in on-time project delivery through re-engineered PMO governance
- New enterprise logos added in Manufacturing and Retail across APAC and Europe
- Multi-year renewals secured by converting at-risk accounts into strategic relationships
MAY 2022 — JUL 2023 · BENGALURU
Practice Manager — Microsoft Dynamics 365
YASH TECHNOLOGIES
Built the Microsoft Dynamics 365 practice from scratch — growth strategy, competency roadmap, go-to-market positioning and the founding team — owning the full practice P&L from day one.
- 30% revenue growth and 20% client-base expansion in under 15 months
- On-time delivery improved 25% through structured PMO governance
- Van-Sales Solution and Middle East Payroll Accelerator launched as proprietary IP
OCT 2020 — MAR 2022 · QATAR
Program Manager — Microsoft Dynamics 365 & ERP Transformation
ZERONE HI-TECH
Operated at the intersection of programme delivery, pre-sales solutioning and product innovation across Finance, Supply Chain, Retail, FMCG, Pharma and Project Contracting portfolios.
- Conceived the Van-Sales Solution — real-time route optimisation, geo-tagging and live fleet monitoring native to Dynamics 365
- Built the Middle East Payroll Accelerator for D365 F&O — localised compliance no off-the-shelf module could match
- Architected mobile field solutions on Power Apps and advanced Power BI reporting suites
2001 — 2020 · INDIA & THE GULF
Early career — engineer to programme leader
TWO DECADES OF FOUNDATIONS
- Headstart FZ LLC, Dubai — Program Manager2020
- Al Sraiya Group of Companies, Qatar — Head of Business Applications2018 – 2019
- Levtech Consulting Services, Dubai & Qatar — Project Manager2010 – 2018
- Scan Technology, Dubai — Implementation Manager2003 – 2006
- 3i-Infotech (formerly ICICI Infotech), Dubai — Project Manager / Project Leader—
- Icon Infoways, Cochin — Software Engineer2002 – 2003
- Indian Institute of Technology, Mumbai — Software Engineer2001 – 2002
Technical ecosystem
The toolkit
ERP & CRM
Microsoft Dynamics 365 (F&O, SCM, Finance) · Dynamics 365 CRM / CE · Business Central · Dynamics AX (2009, 2012, R2, R3) · Orion ERP · Everest ERP · Sage Line 50 · ACT CRM
Microsoft & AI
Power Platform (Power Apps, Power Automate, Power BI, Power Portal) · Copilot Studio · Generative AI Integration · Autonomous Agents Strategy · Teams & SharePoint Integration
BI & Reporting
Microsoft Power BI · Oracle Discoverer · Crystal Reports · Oracle Reports 6i · BIRT · Qlik
Databases
MS SQL Server · Oracle · MySQL · Interbase · MS Access
Languages
Java · C / C++ · VB6 · Pascal · COBOL · FORTRAN
Credentials
Certifications & academia
Certifications
- Project Management Professional (PMP) · pursuing
- Java Certified Professional
- Orion-Certified ERP Consultant & Business Analyst
Education
- Master of Computer Applications (MCA) · Bharathidasan University, 2001
- B.Sc. Electronics & Telecommunications · University of Kerala, 1998
Beyond work
Off the clock
Running & training
Early-morning runs and weight training keep the long days honest.
Cars
A long-running enthusiasm for automobiles and everything on four wheels.
Music
Always something playing — the soundtrack changes, the habit doesn't.
Contact
Get in touch
For consulting engagements, practice leadership conversations, or anything Microsoft Business Applications and AI — my inbox is open.